The Denver Folklore Center will ship your purchase at no cost to you within the contiguous United States using the service which we judge to be the fastest and safest for your instrument. If for any reason you are not satisfied with the instrument you have purchased from us online or by telephone, you may return it in the same condition and packaging in which it arrived for a full refund less the cost of return shipping. Please notify us that you wish to return your purchase by calling us at 303-777-4786 or emailing info@denverfolklore.com within 48 hours of having received the shipment. We will provide instructions for re-packing and, if you wish, we will email you a UPS shipping tag. You will be responsible for delivering the package to the shipping company. Once the instrument arrives in our store, we will contact you and issue a refund.